Privacy policy
Draft, 14 November 2026 (to be reviewed before launch)
This explains what we collect, why, and what you can control. It covers the people who use the dashboard and API and, where we handle them for our customers, the people who are called or who call.
1. What we collect
Account details (name, email, phone, business name); the settings, knowledge and phone line details you enter (SIP passwords are stored encrypted); for each call: the phone numbers, times, transcript, summary, timings, and a recording of both sides if recording is on; payment and usage records; messages you send us.
2. Why we use it
To make calls work, show you your history, bill you, keep the service safe, and support you. With your permission (Settings, off by default) also to improve speech recognition, voice, and the way agents handle calls.
3. Who else handles it
To run a call we send audio and text to the providers that do speech recognition, language understanding and voice, and to your phone provider. We choose providers carefully and send only what a call needs. We do not sell personal data or use it for advertising.
4. Callers
If an AI agent calls or answers a person on a customer's behalf, the customer decides why and how the call is used; we process it for them. Callers can ask the customer to delete their data, and the customer can use the dashboard to do so or ask us.
5. Using calls to improve the service
Only for accounts that switched this on. Phone numbers are hidden in datasets used for improvement. Switching it off stops future use; data already turned into anonymous training sets cannot be taken back out.
6. How long we keep it
Call text and details are kept while your account is active; recordings for a set period (planned: 12 months) unless you delete them sooner. When an account is deleted we delete its data except what the law requires us to keep.
7. Security
Passwords are hashed, SIP passwords are encrypted, traffic is encrypted, and each account can only see its own data. No system is perfectly secure; tell us at once if you suspect a problem.
8. Your choices
You can see, correct, export and delete your data, switch off recording and the improvement setting, and close your account. Contact us to use these rights.
9. Changes and contact
We will post changes here. Questions or requests: use the contact page.